PEST CONTROL SUPPORT

Our Pest Control Support Includes aspects of the following job duties.  All of which are customizable for your Pest Control Company.  Cost is based on the size of your organization and the quantity of calls in/outboud. ​​

• Provide information to prospects and initiate new service

• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s).

• Assisting in the resolving of Customer  Service matters with invoices or billing questions. 

• Professional Call Handling.

• Entering service-related notes in system software (Software training may be required for our team during onboarding. We will review your software with you via the phone.)

• Provide general marketing information to prospects and customers as requested

• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed

• Validate technician paperwork for completeness and accuracy

• Update notes in the software system with the technician(s) and other customer information.

• Print (remotely), distribute, and review service tickets for technicians

• Have a basic knowledge of the technician’s job and processes of the company's treatment processes (We will develop the best practices for this with you during onboarding.)

• Properly follow your Pest Control Company telephone etiquette + procedures

• Escalate appropriate inquiries or problems to the proper supervisor.

• Collect and reconcile payments received by technicians