What We Do
Answer customer inquiries via phone, email, or online chat regarding shipping and logistics services.
Provide shipping quotes and help customers choose the most cost-effective shipping options.
Coordinate with carriers and warehouse facilities to ensure timely and accurate delivery of shipments.
Monitor and track shipments and provide updates to customers as needed.
Process orders and handle billing inquiries.
Address customer complaints and resolve any issues related to shipment delivery or billing.
Assist with customs clearance and international shipping regulations.
Maintain customer records and update information as necessary.
Provide information on the company's services, facilities, and policies.
Coordinate with other departments to ensure efficient and effective service delivery.
why do i need a virtual assistant?