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Small Business: Electrical

What We Do

  • Answer customer inquiries and complaints through email, phone, or chat (if available).

  • Schedule electrical service appointments for customers.

  • Confirm and reschedule appointments as needed.

  • Collect and process payments from customers.

  • Follow up with customers after their service appointments to ensure satisfaction.

  • Manage customer data and maintain accurate records.

  • Respond to customer reviews and feedback on social media and review sites.

  • Provide information about the company's services, pricing, and policies to potential customers.

  • Assist customers with technical support for their electrical products or services as able via instructions provided by client.

  • Coordinate with the electrical service team to ensure they have the necessary information and resources to complete appointments.

  • Monitor and manage inventory levels and shipments of electrical products to customers based on work order and via follow up on needed items for future appointments.

  • Work with suppliers to ensure timely delivery of necessary electrical components.

  • Collaborate with other teams within the company to resolve customer issues and improve overall customer experience.

  • Develop and implement customer service policies and procedures.

why do i need a virtual assistant?

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