What We Do
Answer customer inquiries and complaints through email, phone, or chat (if available).
Schedule electrical service appointments for customers.
Confirm and reschedule appointments as needed.
Collect and process payments from customers.
Follow up with customers after their service appointments to ensure satisfaction.
Manage customer data and maintain accurate records.
Respond to customer reviews and feedback on social media and review sites.
Provide information about the company's services, pricing, and policies to potential customers.
Assist customers with technical support for their electrical products or services as able via instructions provided by client.
Coordinate with the electrical service team to ensure they have the necessary information and resources to complete appointments.
Monitor and manage inventory levels and shipments of electrical products to customers based on work order and via follow up on needed items for future appointments.
Work with suppliers to ensure timely delivery of necessary electrical components.
Collaborate with other teams within the company to resolve customer issues and improve overall customer experience.
Develop and implement customer service policies and procedures.
why do i need a virtual assistant?