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What We Do

  • Answer customer inquiries and concerns via phone, email, or online chat (if the realtor has this)

  • Schedule property viewings and tours for prospective buyers or renters

  • Take notes and pass on to realtors for questions on guidance and advice on real estate transactions and processes

  • Assist with property listings and marketing, including photography, virtual tours, and online listings

  • Follow up with customers after property viewings to gauge interest and address any additional concerns or questions

  • Manage and update customer databases and records

  • Process payments and manage billing inquiries related to rental or purchase agreements

  • Collaborate with other departments, such as the marketing team, to ensure effective communication and brand consistency

  • Monitor and respond to customer reviews and feedback online

  • Continuously improve customer service procedures and protocols to ensure customer satisfaction and loyalty

why do i need a virtual assistant?

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