What We Do
Answer customer inquiries and concerns via phone, email, or online chat (if the realtor has this)
Schedule property viewings and tours for prospective buyers or renters
Take notes and pass on to realtors for questions on guidance and advice on real estate transactions and processes
Assist with property listings and marketing, including photography, virtual tours, and online listings
Follow up with customers after property viewings to gauge interest and address any additional concerns or questions
Manage and update customer databases and records
Process payments and manage billing inquiries related to rental or purchase agreements
Collaborate with other departments, such as the marketing team, to ensure effective communication and brand consistency
Monitor and respond to customer reviews and feedback online
Continuously improve customer service procedures and protocols to ensure customer satisfaction and loyalty
why do i need a virtual assistant?