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What We Do

  • Answer phone calls and direct them to the appropriate department or staff member.

  • Schedule patient appointments and manage the appointment calendar.

  • Respond to patient inquiries via email, online messaging platforms, or social media.

  • Verify patient insurance coverage and submit claims on their behalf.

  • Process payments and manage billing inquiries.

  • Maintain patient records and update information as necessary.

  • Provide information on the medical office's services, facilities, and policies.

  • Conduct patient satisfaction surveys and provide feedback to management.

  • Manage medical office's online reputation by monitoring and responding to patient reviews and feedback.

  • Coordinate with medical staff to ensure efficient patient flow and appointment scheduling.

  • Facilitate referrals.

  • Medical insurance billing.

  • Patient collections.

  • 24 hour phone support.

why do i need a virtual assistant?

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