What We Do
Answer customer inquiries via phone, email, or online chat.
Schedule service appointments and dispatch service technicians.
Assist with troubleshooting and technical support for elevator systems (client to provide troubleshooting guides or we can create with the client).
Process orders for elevator parts and supplies (inventory management).
Provide information about the company's products and services.
Manage billing inquiries and process payments.
General Contractor + Sub Contractor Accounts Receivables.
Follow up with customers to ensure satisfaction and address any concerns.
Maintain customer records and update information as necessary.
Conduct customer satisfaction surveys and provide feedback to management.
Coordinate with field technicians and other departments to ensure efficient service delivery.
Government + Private Sector Collections.
Accounts Payables.
24 hour phone support available.
General phones customer service.
why do i need a virtual assistant?