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What We Do

  • Answer customer inquiries via phone, email, or online chat.

  • Schedule service appointments and dispatch service technicians.

  • Assist with troubleshooting and technical support for elevator systems (client to provide troubleshooting guides or we can create with the client).

  • Process orders for elevator parts and supplies (inventory management).

  • Provide information about the company's products and services.

  • Manage billing inquiries and process payments.

  • General Contractor + Sub Contractor Accounts Receivables.

  • Follow up with customers to ensure satisfaction and address any concerns.

  • Maintain customer records and update information as necessary.

  • Conduct customer satisfaction surveys and provide feedback to management.

  • Coordinate with field technicians and other departments to ensure efficient service delivery.

  • Government + Private Sector Collections.

  • Accounts Payables.

  • 24 hour phone support available.

  • General phones customer service.

why do i need a virtual assistant?

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