What We Do
Answer customer inquiries, compliments and complaints through email, phone, or chat.
Schedule cleaning appointments and follow up appointments for customers.
Confirm and reschedule appointments as needed (text, email, phone).
Collect and process payments from customers.
Follow up with customers after their cleaning appointments to ensure satisfaction.
Manage customer data and maintain accurate records.
Respond to customer reviews and feedback on social media and review sites.
Coordinate with the cleaning team to ensure they have the necessary information and resources to complete appointments.
Provide information about the company's services, pricing, and policies to potential customers.
Assist with marketing efforts, such as creating and distributing promotional materials and responding to inquiries from potential partners.
Connect with customers when there is a delay or last minute schedule change.
why do i need a virtual assistant?