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What We Do

  • Answer customer inquiries, compliments and complaints through email, phone, or chat.

  • Schedule cleaning appointments and follow up appointments for customers.

  • Confirm and reschedule appointments as needed (text, email, phone).

  • Collect and process payments from customers.

  • Follow up with customers after their cleaning appointments to ensure satisfaction.

  • Manage customer data and maintain accurate records.

  • Respond to customer reviews and feedback on social media and review sites.

  • Coordinate with the cleaning team to ensure they have the necessary information and resources to complete appointments.

  • Provide information about the company's services, pricing, and policies to potential customers.

  • Assist with marketing efforts, such as creating and distributing promotional materials and responding to inquiries from potential partners.

  • Connect with customers when there is a delay or last minute schedule change.

why do i need a virtual assistant?

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